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• SQL & Database Operations
• Application Troubleshooting
• Root Cause Analysis
• Data Issue Resolution
• Debugging & Problem Solving
• JavaScript – Basic
• jQuery – Basic
• HTML & CSS – Basic
• ERP / CRM Systems
• Ticketing Tools
• Customer Communication
• Technical Documentation
• Business/Domain Understanding
• Team Collaboration
• Analyze issues escalated by System Engineer – Functional (L1) and identify the root cause.
• Investigate application and database-level issues in detail.
• Resolve data-related issues efficiently while maintaining data integrity.
• Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
• Communicate with customers when additional information or clarification is required.
• Coordinate with the IT team to obtain customer database backups for analysis and testing.
• Replicate customer issues using backup companies/environments.
• Validate SQL queries and resolution steps before live implementation.
• Escalate development-related bugs to Software Engineers (L3) with detailed observations.
• Collaborate with Product Lead (L4) and Support Lead on recurring product issues.
• Support long-term solutions to improve product stability.
• Organize departmental/vertical meetings and prepare concise meeting reports.
• Maintain proper documentation of investigations, resolutions, and technical findings.
• Minimum 2 years of relevant experience in technical/application support or a related role.
• Strong SQL and database troubleshooting skills.
• Good understanding of application and database-level issue analysis.
• Basic knowledge of JavaScript, jQuery, HTML, and CSS.
• Strong debugging and problem-solving abilities.
• Good business/domain understanding.
• Familiarity with CRM/ERP systems and ticketing tools.
• Good communication and teamwork skills.
Candidates with experience in ERP/CRM application support, L2 technical support, SQL-based troubleshooting, issue replication, and coordination with development teams are preferred.
Drop-in your details and let our executives schedule a free demo at your convenience.
