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CRM is a business process in which client relationship, Customer Loyalty and Brand Value are built through marketing strategies and activities. Coral CRM allows the business to develop long term relationship with established and new customers while helping stream line corporate performance. Coral CRM is a business software that helps in identifying, understanding and providing better service for your customers while building a relationship with each customer to improve customer satisfaction and maximise profits. Coral CRM acts as a powerful tool for managers to take quick business decisions.

Coral CRM is for your complete sales automation by adding sales persons, agents, prospect customers, recording customer enquiries with all details, enquiry matching search, enquiry source and mode, assigning enquiries to sales people, enquiry follow up and its history, enquiry follow up reminder alerts, enquiry listing, enquiry status, hot enquiries, Sales people appointments tracking, due date alerts, auto call notice, auto reminder notice, sales analysis etc.

Coral CRM helps you to store information about the customers and their interactions. Coral CRM aims to improve services provided to customers, and to effectively use customer details for targeted marketing.

  • User wise information
  • Unlimited plan configuration for sales, support and other departments.
  • Full Customer information facility
  • Multi level reports for daily summary, current progress, monthly target etc.
  • User wise monitoring to find out efficiency of each user.
  • Full Customer information facility
  • Comprehensive Contact Module
  • Maintenance and Service Module
  • Customer Support System (CSS) Module
  • Integrated with mail System
  • Fully Customizable
  • Individual complaint or request tracking
  • Integrated with Realsoft ERP to get relevant information.
  • Facility to work in single system for travelling sales men and supporting people.
  • Quick updation of offline information to the corporate data.
  • Various Levels of alert to avoid losing of minute information.
  • Multiple levels of plans that can be created according to the requirement.